Original sales receipt must accompany returns. Mark outside of package: Attn: Dianne/return. Also include order number on outside of package.
We accept returns for exchange or refund within 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit ONLY. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
- without showing signs of wear or damage in any way
- within 7 calendar days of the delivery date (after 7 days no returns are allowed)
- must not be a special order or a custom order
- unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
**ALL ITEMS RETURNED TO SRS REGARDLESS OF REASON, MUST HAVE RMA PAPERWORK INCLUDED WITH RETURN. NO EXCEPTIONS. CUSTOMERS MUST CALL IN AND REQUEST THIS PAPERWORK TO BE EMAILED TO THEM. ONCE RECEIVED, FILL OUT AND RETURN IN PACKAGE WITH YOUR ITEM. **
If an item is received damaged or is incorrectly shipped by us please CONTACT CUSTOMER SUPPORT IMMEDIATELY. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 20% restocking fee for returned items that are not being exchanged and are not damaged. Any items for return that show damage or wear will not be eligible for return. And no refund will be issued.
You MUST contact us BY PHONE within 7 days if you intend to return ANY item sent from our store. Items returned to us AFTER 7 days and WITHOUT contacting us BY PHONE, will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
**Any Oil purchased is NOT a returnable item. No exceptions. All sales are final.**
**Seal kits are NOT a returnable item. No exceptions. All sales are final**
**Rebuild bundles are NOT a returnable item. No exceptions. All sales are final.**
7931 E. Pecos Rd, Ste 185
Mesa, AZ 85212
CS Phone # (602) 649-4876